LEARNING EXPERIENCE DESIGNER  |  CURRICULUM DEVELOPER | RELATIONSHIP BUILDER

Experience

staff learning experience designer, okta

2023 - present

• Implemented AI workflows to speed up and improve the quality of customer-facing deliverables, resulting in a 15% increase in team output.

• Led initiatives to bring AI models into courseware to improve efficacy and facilitate skill transfer.

• Structured content database with over 300 records of courses, labs, assessments, and achievement badges for maintenance cycles and internal consumption.

• Created and maintained content templates for on-demand customer-facing content used in certifications and exam preparations.

• Developed design system and standards for on-demand content, generating a 30% increase in retention and user satisfaction.

• Drove company initiative to modernize content offering to increase content effectiveness and stickiness by evaluating new authoring tools and approaches.

• Built content review process to streamline peer review before semi-monthly publication, reducing re-publishing time by 10%.

• Implemented education team’s customer feedback mechanism to make informed decisions about content direction and focus.

Recognition

• Global Customer Acceleration and Support (GCAS) Collaborator Award

• Global Customer Acceleration and Support (GCAS) Innovator Award

• Customer Education Management Association (CEdMA) Pinnacle Award for innovation.

founder & Learning evangelist, DS GRoup, LLC

2014 - present

• Developed a book of business of clients seeking learning and development skills on a temporary basis, including: eLearning content development, video production, audio engineering, assessments and feedback, interactive games, LMS implementation and administration.

• Increased client consumption by 400% YoY by bringing in-person offering to on-demand format.

• Transitioned content for over 250 courses into client’s new LMS, offering consulting services during conversations with LMS vendor for veterinary continuing education client.

• Reduced time to value by over 2 months by developing templates and optimized delivery strategy for veterinary client.

Learning Experience Designer, Envestnet

2022 - 2023 (RIF)

• Partnered with instructional designers to deliver quarterly product feature updates with customers and employees using video, product simulation, and assessment via knowledge checks and quizzes.

• Designed Storyline template for a battery of 300 courses to align with company branding and reduce quality assurance process by 2.5 business days.

• Implemented JIRA workflow process for cross-team project management, saving an average of 20 working hours per week across the team.

• Launched and managed professional development program for the learning team to enhance their professional skills, including topics such as assessment, writing for e-learning, project management, and product features.

lms analyst, intermedia (sales enablement)

2020 - 2022

• Localized platform and content for 5 languages worldwide.

• Maintain and improve functionality of LMS for employee and partner-facing content, including over 1,200 courses.

• Identified optimal user experience of on-demand course content and created template for all 7 instructional designers to use for authoring courses.

• Developed strategy for internal training efforts around compliance and security resulting in a 95% completion rate, up from 70% year prior.

• Integrated new technical solutions to send data from the LMS into Salesforce for visibility into partner certification status and progress.

• Deployed employee compliance cycle to ensure compliance and company de-risking.

Additional Experience

Program manager, LMS Specialist, Amazon (Amazon advertising)

Instructional Designer / Program Manager, Microsoft (GDCO)

Senior training program manager, Tune

Learning & Development Manager, P2 Solutions, Microsoft (Retail)

SKILLS

Education & credentials

UNIVERSITY OF WASHINGTON
CERTIFICATE IN UX & VISUAL INTERFACE DESIGN

UNIVERSITY OF COLORADO, DENVER
M.S., INSTRUCTIONAL SYSTEMS TECHNOLOGY

UNIVERSITY OF IOWA
B.A., ETHICS & PUBLIC POLICY
B.S., SOCIOLOGY

Awards & ENGAGEMENT

PINNACLE AWARD FOR OUTSTANDING ACHIEVEMENT, Customer Education Management Association (CEdma) (2025)

MEMBER, CUSTOMER EDUCATION MANAGEMENT ASSOCIATION (CEDMA) (2023 - PRESENT)

MEMBER, ASSOCIATION FOR TALENT DEVELOPMENT (2015 - PRESENT)

HOSTED STUDENT LIAISON & PRE-DEPARTURE ORIENTATION COORDINATOR, AMERICAN FIELD SERVICE (2016 - PRESENT)

"oNE TO WATCH" AWARD RECIPIENT, ASSOCIATION FOR TALENT DEVELOPMENT (2015)

GUEST PARTICIPANT, ATD FORUM SPRING LAB (2015)

Skills demonstration that covers the basics of how to use Articulate Rise 360.

superspeed certified |  superspeed

SuperSpeed offers an advanced golf training system to allow players to reach their maximum swing speed potential. Together, we brought the methodology of training golf coaches on SuperSpeed methodology to a virtual platform, allowing golf professionals across the world to obtain a PGA-accredited credential. The three-level offering is comprised of videos, interactions, quizzes, and a final assessment.

TECHNOLOGY USED: Articulate 360 (Storyline, Rise), Adobe Creative Suite (Illustrator, Photoshop), Camtasia, Moodle, YouTube

id9  |  tHE PERFORMANCE COMPANY

Developed content based on Catherine Mattiske’s theories for efficient and effective instructional design. Soft-skill curriculum including “Effective Time Management”, “Making Meetings Work”, “Customer Service Excellence”, and others. Managed global team to deliver over 550 products including immersive e-learning modules, assessments, job aids, animated videos, learning journals, and activity booklets.

TECHNOLOGY USED: Articulate 360 (Storyline, Rise), Adobe Creative Suite (Acrobat, Illustrator, InDesign), Camtasia, Moodle

pIANO TUNING  |  PIANO TECHNICIAN ACADEMY

Used subject matter expert’s storyboards and raw video to create interactive course on both tuning pianos and moving pianos. Courses are currently for sale and have aggregated over $300,000 in revenue in the first year. Users would complete interactive eLearning lessons and perform exercises to prove their knowledge. (Note: to access the content via the link below, click “OK” to the pop-up message and disable pop-up blockers.)

TECHNOLOGY USED: Articulate 360 (Storyline, Rise), Adobe Captivate, Adobe Creative Suite (Audition, Illustrator, Premiere Pro), LearnUpon LMS